SmartOne from Hytera supports Baghdad emergency services
James Thorpe
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Hytera has deployed its SmartOne unified communication platform to support the Iraqi Ministry of Interior (MOI) in overhauling Baghdad emergency services.
The project – which was launched in 2024 – has introduced a centralised 911 emergency call centre, thus marking a pivotal advancement in public safety communications for the capital city.
Enhancing Baghdad emergency services
The MOI wanted to unify the Baghdad emergency services under a single emergency response system.
In the past, it had been reliant on a fragmented network of 26 separate emergency numbers.
Now, by utilising Hytera’s SmartOne solution – which integrates communication technologies into one platform – seamless coordination has been enabled between police, fire and medical services.
The solution includes a fully integrated 911 call centre with over 300 operator seats.
The platform supports Baghdad emergency services as they manage call intake, case creation, real-time situational tracking and dispatch across multiple agencies.
The implementation also features modules such as computer-aided dispatch (CAD), visualised command and GIS mapping, duty and patrol management, incident analytics and mobile police applications.
“A quality move in digital transformation “
“This project, which is the first of its kind in Iraq, represents a quality move in digital transformation and modern communications, enforcement of security and the provision of legal and humanitarian services,” said Iraqi Prime Minister Mohammed Shia al-Sudani.
The system’s microservice-based architecture is said to ensure high scalability and resilience.
Moreover, a data-driven backend allows the MOI to continuously evaluate performance through call logs, incident trends and proactive alerts.
According to Hytera, these features are enabling informed decision-making and adaptive strategy development in response to the city’s evolving safety needs.
Since its launch, the platform has demonstrated impressive capability, handling approximately 100,000 calls on its first day of operation.
