Aiphone: Built for reliability, scalability and ease of use 

Sean Peterson, Director of Product, Marketing & Support, Aiphone tells ISJ more about the company’s work in the enterprise security space.

How can intercoms and access control products enhance security for enterprises? 

In today’s hybrid work environments, where employees, contractors and visitors flow in and out of buildings throughout the day, enterprises need a more dynamic and centralised way to manage who enters their spaces and when.

Intercoms and access control systems are capable of providing that control, allowing for real-time identity verification, access decisions and audit trails.  

When paired with internal messaging, emergency response communication and rescue assistance products, these technologies are able to also support a complete security communication strategy that protects not just entrances, but entire buildings or campuses.  

A unified system streamlines operations while ensuring the safety of everyone inside. 

What sets Aiphone apart from other companies that provide security solutions for the office and corporate sector specifically? 

Aiphone stands out by offering a complete security communication and access control platform that extends beyond typical door entry systems.

While others focus on access control or intercoms alone, or offer these as add-ons, Aiphone delivers all-in-one solutions that include door entry intercoms, access control, internal office communication paging systems and rescue assistance solutions.  

These systems are built for reliability, scalability and ease of use and are supported by decades of engineering excellence as well as an evolving roadmap that has been designed to meet the complex demands of the modern workplace.  

We also offer strong support and training services across North America, ensuring that our partners and end users can count on us not just at installation, but for the long haul. 

Can you explain why touch-free entrance and access control solutions are appealing to clients within the office and corporate space? 

Modern offices are shaped by an expectation of convenience, speed and safety.  

Touch-free access control – whether through wave-to-open sensors, mobile credentials or hands-free intercom calls – aligns with how people interact with the world in other parts of their lives, like contactless payments or smart home devices.  

Corporate clients value these features not just for hygiene and accessibility, but because they streamline the experience for employees and guests while maintaining strong security controls.

As workspaces evolve, these solutions are playing a key role in helping to balance user experience with the ever-present need for accountability and protection. 

How is Aiphone incorporating technologies such as AI and IoT into its platforms? 

Aiphone is approaching AI and IoT with care and intention. We are using AI tools internally to drive efficiency, but when it comes to our products, we believe the human element must remain central, especially in systems where people are making decisions about access, safety and communication.  

That’s why our development is focused on using AI and IoT to enhance, not replace, core functions such as remote diagnostics, proactive system health monitoring and smarter integrations.  

We see these technologies as essential tools in shaping the future of Aiphone, allowing us to deliver solutions that meet today’s needs while preparing our customers for what’s next. 

How do you think the intercom and access control market will change within the next five to ten years? 

We expect a major shift toward unified, cloud-managed platforms that combine access control, video and real-time data to enhance operational insights.

Enterprises will prioritise mobile credentials, AI-assisted monitoring and deeper integrations with systems like HR, visitor management and emergency response, all areas Aiphone is actively investing in.